TGI is proud to announce that we have been awarded The Week In Imaging’s 2011 Elite Dealer Award. This is an award that honors the best and the brightest in the dealer community. The Elite Dealer annual award is based on a company’s superior sales and marketing, dedication to customer service, community involvement and the ability to provide customers with unique and innovative solutions.
Below is the featured article from The Week In Imagining.
TGI Office Automation
Brooklyn, N.Y.
Year Founded: 1964
No. of Employees: 300+
Recent Performance: Grew 5-9 percent the past three years.
This Year’s Big Accomplishments: Receiving Toshiba’s Market Leadership Award for the Eastern Region and Lanier’s National Award of Excellence for the fifth consecutive year.
Primary Vendors/Product Lines: Toshiba, Lanier, Lexmark, DocuWare
Let’s start off by noting that TGI’s differentiating factor is its focus on premier customer service. As they say, “A satisfied customer is our most important asset.” We know plenty of dealers make that claim but the evidence shows that TGI truly delivers.
Things are changing at TGI and we like what we’re seeing. They’re in the midst of a major rebranding project, changing their logo, Website, and marketing materials with the intent of conveying TGI’s focus on advancing technology and enhanced customer service.
“We are in the process of positioning our Website to be a primary source of industry leading educational information,” says TGI President Frank Grasso. “We have seen an increase in traffic due to the addition of five value-added microsites that solely provide informative information. Additionally, we have transitioned into a new CRM program that allows us to set up predictive e-mail campaigns to our client’s based on the business intelligence we collect.”
Additionally, TGI is bullish on advertising and promotions and the mix includes Bloomberg Business Radio, sponsorship of the Brooklyn Cyclones and Long Island Ducks Minor League Baseball Teams and Outdoor Billboards on Major Highways throughout NYC. These efforts ensure that TGI is never out of sight, out of mind.
We’ve written about TGI’s managed print services program before—GPS (Green, Print, Save)—and that program provides a roadmap for businesses to successfully navigate the winding roads of a print strategy. It’s a strategic initiative that we feel make TGI stand out from the pack. TGI’S GPS offering was developed to help companies identify ways to reduce costs, gain control, and be more environmentally responsible with their printing devices.
Guarantees are commonplace in the office technology industry, and TGI has their Equipment Replacement and Performance Guarantee on all the equipment they sell. If a customer’s copier, fax or printer is out-of-service more than two consecutive business days or requires off-site service, a loaner machine is provided by TGI at no additional charge. Plus if a client’s machine or its accessories do not operate within TGI’s product specifications and if the equipment cannot be repaired TGI will replace the machine or accessory at no charge with a model of equal or better specifications. That may not be unique to the industry, but it further illustrates TGI’s commitment to customer satisfaction.
An active member and supporter of the community, we absolutely love how they speak at local board meetings on how businesses and households can pinpoint opportunities to reduce their environmental impact. They also practice what they preach. In May 2011, TGI installed Solar Panels at their Brooklyn headquarters. This is expected to produce 1,508,847 KWHs of electricity. Not bad.
TGI has also been recognized by its manufacturer partners. This year they were acknowledged with the Toshiba Market Leadership Award for the Eastern Region and Lanier’s National Award of Excellence for the fifth consecutive year.
TGI Office Automation’s focus on providing premier customer service embodies the principle of an Elite Dealer. As does partnerships with strategic accounts and preferred vendors. By creating a strong foundation and a scalable platform for conducting business, TGI has become a business partner that excels at helping its clients solve their business problems. Add up all these qualities and it’s easy to see why this 46-year-old, $50-million office technology dealership is Elite.
