Posted April 2024

ABOUT THE CUSTOMER
A county in Delaware with a population of 5,311 is 35.4 square miles. This county provides government services across 24 boroughs and townships.

CHALLENGE
The township was storing most of their documents in filing cabinets. In one specific department, Building and Grounds, there was a need to electronically store the larger blueprint documents. They were not able to access the blueprints in an efficient manner, especially when they were not in the office, or when physical access was limited. In addition, the township did not have the ability to copy or duplicate large format documents.

SOLUTION
To address their issues, TGI provided a robust and scalable Document Management Solution, DocuWare, along with a new wide format MFP (Multifunction Printer). This solution gave the township the ability to electronically archive all their large format documents, using the scanning capabilities of the wide format MFP.

RESULTS
Now that TGI has successfully implemented the DocuWare Document Management Solution, the township has found it much easier to store and retrieve large format documents, while simultaneously eliminating the manual process of looking through filing cabinets. Because the township benefitted from DocuWare, they have now engaged with TGI to expand this to their Dog License Registration process.

ABOUT TGI OFFICE AUTOMATION
TGI is a comprehensive office technology provider offering scalable solutions to many of today’s complex business issues. The family-owned company has been in business since 1964.

TGI is committed to improving document work flow, controlling costs, meeting compliancy requirements, and reducing waste.

At TGI, they believe in the very same founding principle they started with over five decades ago: a satisfied customer is their most important asset.

Could your organization benefit from this solutions as well? Contact us today to see how we can customize it to fit your needs.