Drilling Contractor Turns to TGI for Proactive IT Services & Help Desk Support
Posted February 2019
ABOUT THE CUSTOMER
A drilling services contractor based in Franklinville, New Jersey has the capacity, equipment, and expertise necessary to satisfy all drilling and subsurface exploration requirements. They have been a recognized and established leader in the drilling industry for site investigations since 1986. They have built their reputation on more than 100 years of combined experience in serving the environmental, industrial, and commercial consulting communities.
As a current TGI equipment customer, this Contractor made us aware that they were unhappy with their current 3rd party IT service provider. They were being billed hourly and lacked a managed, proactive approach to maintaining their network. They wanted to be able to budget their IT support needs and their current vendor provided no consistency.
TGI offered IT Services for 10 computers and one server. We suggested our Remote Monitoring & Management (RMM) solution which provides Webroot antivirus and licensing for workstations and servers, Malwarebytes, scheduled testing, downloading and installing updates/patches, and event alerts on their server. We also proposed our Help Desk offering. This comprehensive service provides best-in-class support that is available as each operation needs – business hours, after hours, or 24x7x365 coverage.
Our customer loved TGI’s IT Service proactive remote monitoring with helpdesk offering. The largest benefit was immediate support from TGI’s helpdesk as well as their computers and server being monitored and supported. They now can budget their IT needs and are pleased with the transparency.
ABOUT TGI OFFICE AUTOMATION
TGI is a comprehensive office technology provider. Our family-owned company has been in business since 1964. We provide enterprise solutions with unmatched support. TGI offers copiers, printers, mailing equipment, and document workflow solutions. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs as well as maintain a competitive position.
Could your organization benefit from our IT Help Desk assistance along with a proactive approach to maintaining your network? If so, contact us today to see how we can implement the same solution.