Posted March 2018

Greenhouse Turns to TGI for Proactive IT Services

ABOUT THE CUSTOMER
Established in 1979, this Southern New Jersey Company developed a reputation in the industry for growing the very best product and providing the finest customer service. With almost 1.5 million square foot of indoor growing facilities and more than 30 acres of outdoor production, they are more than ready to meet their customer’s needs. They have received numerous industry awards including the prestigious Greenhouse Grower Magazine “Grower of the Year” award in 2009 and 2012. They employ over 150 dedicated team members who help produce the finest quality products available. Their team of professional growers are working around the clock to give their customers the very best plants on the market, they are constantly researching the industry’s new technology, structures and methods for their effectiveness.

CHALLENGE
Their IT Director had many projects to attend to and was in need of a company to provide automated, pro-active service. They wanted to outsource maintaining desktops and servers, with regard to Antivirus, Operating System Updates, Patches, as well as alerts for critical/sever issues. They didn’t have a complete backup and disaster recovery solution in place and wanted to improve upon that.

SOLUTION
TGI offered a Remote Monitoring & Management (RMM) Solution. This RMM solution provided the Webroot antivirus and all licensing for workstations and servers, Malwarebytes, scheduled downloading and installing of Microsoft whitelisted patches, common application updates/patches, as well as service, and event alerts on their servers.

RESULTS – Proactive IT Services
The Director of IT was able to concentrate on higher level projects and take the day-to-day management of desktops and servers off their plate.

Should your IT Director be focusing on higher level issues within your organization rather than spending time fixing minor desktop issues? If you think they are better suited for other projects, call today to see how we can implement the same solution in your office- 1-866-468-4462 or get in touch online.