TGI Awarded Toshiba ProMasters Elite Designation
Posted February 2018
TGI Office Automation has been recognized as a Toshiba ProMasters Elite Certified Dealer. Both TGI and Toshiba aim to ensure the highest level of service by all technicians servicing Toshiba products. The ProMasters program helps achieve that goal with standards of excellence, continuous service traning, and superior national support.
Kenneith Hiteman, Toshiba V.P of Services and Technical Support said, “TGI’s commitment and dedication has earned your dealership the Toshiba ProMasters Elite designation for 2017.”
Only 11 percent of Toshiba dealers achieve the Toshiba ProMasters Elite status. Award criteria includes:
- Training metrics ensuring dealers have factory trained technicians
- Call center metrics showing the dealer resolves issues sooner by utilizing their support center
- Service department metrics such as response times, first call effectiveness, and total machine up time
- Service department processes such as escalation policies and loaner programs to monitor machine performance and ensure customer satisfaction
- Cloud connect metrics remote diagnostic tool that allows the dealer to diagnose and resolve issues remotely, thus improving machine performance and up time
If you are interested in learning more about a Toshiba copier / printer / MFP for your office, don’t hesitate to call TGI today at 1-866-468-4462 or get in touch online.