TGI Named 2019 Toshiba ProMasters Elite Dealer

Posted July 2019

Toshiba ProMasters

TGI Office Automation has been recognized as a Toshiba ProMasters Elite Certified Dealer. TGI earned this distinction by exceeding Toshiba’s highest level of service execution for customer support.

Kenneth Hiteman, Toshiba V.P of Services said, “TGI’s commitment and dedication has earned your dealership the Toshiba ProMasters Elite designation for 2019. TGI has invested a significant amount of time and resources into becoming experts in servicing our industry-recognized e-STUDIO multifunction printer line.”

“TGI’s attainment of Elite Status is indicative they are in the top tier of Toshiba resellers operating throughout North America. They have demonstrated their capability to support customers to the highest standard.”

Toshiba conducts recertification of each Toshiba Elite dealer on an annual basis. Award criteria includes:

  • Training metrics ensuring dealers have factory trained technicians
  • Call center metrics showing the dealer resolves issues sooner by utilizing their support center
  • Service department metrics such as response times, first call effectiveness, and total machine up time
  • Service department processes such as escalation policies and loaner programs to monitor machine performance and ensure customer satisfaction
  • Cloud connect metrics remote diagnostic tool that allows the dealer to diagnose and resolve issues remotely, thus improving machine performance and up time

If you are interested in learning more about a Toshiba copier/printer/MFP for your office, don’t hesitate to call TGI today at 1-866-468-4462 or get in touch online.

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