TGI’s Satisfaction Guarantee

Posted March 2024

At TGI, customer satisfaction is our top priority. With dedicated support and a commitment to excellence, we ensure 100% satisfaction for every customer.

Here’s what you can expect:

  1. Dedicated Support: 75% of our team is dedicated to customer service and support roles, ensuring you always receive the assistance you need.
  2. Guaranteed Response Time: When you place a service request, a technician will be on-site within 4 business hours, minimizing downtime and disruptions.
  3. Guaranteed Loaner: Need a loaner system? We’ve got you covered! If your device requires off-site service or is out of service for more than two consecutive business days, we’ll provide a loaner at no additional charge, ensuring 100% uptime.
  4. Guaranteed Replacement: If your device doesn’t meet our product specifications during the agreement term, we’ll replace it with a model of equal or better features and specifications, at no extra cost.

Don’t settle for less. Choose TGI for guaranteed satisfaction and exceptional service.

Connect with us today:
📞 866-468-4462

Get in Touch with TGI

TGI is ready to assist. Let’s connect today to see how we can help your business.
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