The Next Wave of Innovation at Ricoh ConvergX
Posted October 2018
Ricoh USA Inc. announced that its Ricoh Family Group (RFG) Dealer Conference ConvergX in Las Vegas was its most successful dealer event to date. More than 1,200 guests representing more than 200 dealerships in North America attended, including TGI.
ConvergX main stage presentations included topics on:
- Ricoh’s continued investment in R&D and a sneak peek into future innovations;
- Ricoh’s global growth strategy, entitled RICOH Ignite;
- Ricoh’s recent milestones, including growing its dealer business and continued year-over-year growth;
- Ricoh’s vision for helping dealers deliver exceptional customer experiences, by anticipating the future needs of digital workplaces and demands for security with a suite of services and tools that delivers each time.
Top Ricoh executives, including Jake Yamashita, president & CEO of Ricoh Company, Ltd., and Joji Tokunaga, president & CEO of Ricoh in the Americas, shared Ricoh’s vision for empowering digital workplaces and reinforced the company’s commitment to helping dealers deliver exceptional customer experiences.
The event concluded with Ricoh’s Awards for Excellence dinner, during which Yamashita, Tokunaga and Coriddi presented more than 30 awards to dealer partners, highlighting their successes over the past 18 months. TGI was honored to receive two awards. TGI was given National Awards of Excellence for Highest Revenue and Business-to-Consumer Sales.
“What really stood out to me this year at ConvergX is how much our message of partnership and working together for success really resonated with our dealers,” said Jim Coriddi, vice president, Dealer Division, Ricoh USA Inc. “We looked to the voice of our dealer partners to really emphasize how, together, we’ve seen positive growth. Those voices were heard on the main stage, in the breakout sessions and even in our Dealer Experience Center. We made some major changes to our dealer organization over the past year that have been extremely well received. We’re excited.”