Posted June 2020

TGI Provides Document and Workflow Solutions

ABOUT THE CUSTOMER
TGI Provides Document and Workflow Solutions. For over 20 years this bank has grown from a simple concept to what they are today: a vibrant, thriving, all-inclusive community bank with ten locations throughout the New York area. They offer personal and business banking solutions as well as multiple credit card options.

CHALLENGE
The bank had multiple antiquated systems for banking records. In addition, they were using a manual paper process for the approvals and archiving of their loan contracts and applications. They were looking for an updated efficient way to move documents and signature cards between the multiple branches and the main location.

SOLUTION
TGI offered the DocuWare Cloud document management system and its advanced workflows to enable documents to either remain digital or to be easily digitized upon creation. DocuWare Cloud offered automation delivered on a secure, scalable cloud platform.

TGI provides document and workflow solutions and TGI created a custom demonstration with the bank’s documents and processes to show how the system would work in their environment.

RESULTS
All branches and the main office now have the ability to instantly access documents. All new signature cards were scanned at the moment of creation and instantly archived into the document management system. Loan applications became fillable digital forms so customers could easily apply online with a direct path to the approvers. All final loan documents could then be scanned and securely archived for future retrievals or audits.

TGI also provided a refresh of the bank’s multifunction devices to assist with increasing efficiency.

ABOUT TGI OFFICE AUTOMATION
TGI is a comprehensive office technology provider offering scalable solutions to many of today’s complex business issues. The family-owned company has been in business since 1964.

TGI is committed to improving document workflow, controlling costs, meeting compliance requirements, and reducing waste.

At TGI, they believe in the very same founding principle they started with over five decades ago: a satisfied customer is their most important asset.

Could your organization benefit from these solutions as well? Contact TGI today to see how we can customize it to fit your needs.