New myTGI Service & Support Portal
Posted September 2018
TGI is pleased to announce our new myTGI site. This new platform is easier to use and it gives you the ability to manage your entire fleet of equipment.
The beneﬁts of using myTGI service include:
- Place service requests and view the status of open service calls
- Place supply orders with the ability to track shipments
- Input meter readings manually or automate the task
- View meter history
- Manage equipment & contacts
- View equipment/item information by location
- Pay invoices using a credit card
It is important to us that placing a service call or a supply order is simple. We understand that when you need something from TGI you need it quickly to complete your job. Our goal is to lessen the amount of time it takes for you to manage your devices. We want to be completely transparent to show you the status and progress of things that matter to you. We want to make it easier to take care of an invoice or update a meter reading. All the tools to do these tasks are at your fingertips in the myTGI dashboard.
myTGI works well for our customers with one machine. It also is extremely helpful to our customers with locations across the US. You can see your entire fleet and all the details you need.
Ready to log in to our new website? Click here: https://www.mytgiportal.com.
You will then need to create a new password by clicking “Reset Password”. An email will be sent to you with a temporary password and a link to set up your new unique password.
Once you log into the site we suggest you visit the Help section to view our many How-To Videos to become familiar with all the new features the website has to offer.
As always we are here to help. If you have any questions please feel free to reach out to the myTGI Team at [email protected].